Frequently Asked Questions
The following scenarios may help you in understanding the process and requirements surrounding Rent Allowance in particular circumstances. In each instance we recommend that you speak with your DHA Consultant for advice.
What happens if I have been evicted out of Living In Accommodation?
You need to speak with Toll Transitions first to discuss your removal entitlement. An Rent Allowance entitlement would exist in this instance but can't be processed until Toll Transitions confirms your eviction.
DHA can provide you further details about your housing entitlement and what supporting documents are needed. Refer to our regional fact sheets for assistance with finding a rental property.
What do I need to do as I'm an MWOD and currently in receipt of Rent Allowance and I changed my categorisation to MWD?
You will have a continued Rent Allowance entitlement and DHA will assist you with looking at available Service Residences. You will need to submit a completely new application for MWD Rent Allowance, even if you remain in the same residence.
DHA can provide you with preview access to HomeFind to view available Service Residences. We can also help with the documents you will need to submit to cease your MWOD Rent Allowance.
I'm posting to a new base in the same region, I want to remain in my current rental property, what can I do?
You may need to seek approval to live outside your posting locality from your CO/OC. Whilst you have a continued entitlement to Rent Allowance you need to let DHA know - because the rates that apply to your Rent Allowance calculation will change at the end of your current lease to the lower applicable rates.
DHA can outline what your new rates and Rent Allowance would be. You can also access the Rent Allowance calculator to calculate how a decision to remain in your old posting locality will affect your allowance amount.
What is the Rent Allowance Review?
DHA, on behalf of Defence, conducts an annual Rent Allowance Review. Commencing in April each year, it assesses your domestic circumstances and confirms an ongoing entitlement to Rent Allowance.
Completion of a statement to confirm your tenancy information and a current rent receipt will be required.
If your unit confirms that you are absent at the time of the review, it will be delayed until your return.
If you fail to provide relevant information in the advised timeframe, your allowance will be ceased and you will be asked to show cause for it to recommence.
If you know you will be deployed during the April to July period you should contact your DHA Consultant and complete a Rent Allowance Review statement prior to departure.